Privacy policy

At Viola, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from violamonde.com, or when you communicate with us.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: name, email address, phone number, billing and shipping address
  • Payment Information: payment details and transaction confirmations
  • Account Information: login details, preferences
  • Order Information: purchases, returns, and order history
  • Device Information: IP address, browser type, device and network information
  • Usage Data: pages visited, browsing behavior, time spent on the site
  • Communication Data: messages or inquiries sent via email, WhatsApp, or website forms

2. How We Collect Your Information

We collect personal information:

  • Directly from you (e.g., when placing an order or contacting us)
  • Automatically through cookies and similar technologies
  • Through Shopify and service providers supporting our website operations
  • From marketing and advertising platforms where applicable

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Manage your account and provide customer support
  • Communicate with you regarding orders, inquiries, or services
  • Send promotional messages and offers (only where permitted or with your consent)
  • Improve our website, services, and customer experience
  • Prevent fraud and ensure security
  • Comply with legal and regulatory requirements in the Kingdom of Saudi Arabia

4. Legal Basis for Processing (Saudi PDPL)

In accordance with the Saudi Personal Data Protection Law (PDPL), we process your data based on:

  • Your consent
  • The necessity to fulfill a transaction or service
  • Compliance with legal obligations
  • Legitimate business interests, provided they do not override your rights

5. Sharing Your Information

We may share your information with:

  • Shopify, our e-commerce platform provider
  • Shipping and logistics providers
  • Payment processors
  • IT and analytics service providers
  • Marketing platforms (only where consent is given)
  • Legal authorities where required by law

We do not sell your personal information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze website performance and user behavior
  • Support marketing and advertising efforts

You may manage or disable cookies through your browser settings.

7. International Data Transfers

Your data may be processed or stored outside Saudi Arabia, including by Shopify and service providers.

Where this occurs, we ensure appropriate safeguards in accordance with regulations issued by the Saudi Data and Artificial Intelligence Authority (SDAIA).

8. Your Rights (Saudi PDPL)

You have the right to:

  • Be informed about how your data is used
  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion where applicable
  • Withdraw consent at any time
  • Object to certain types of processing

To exercise your rights, contact us at:
info@violamonde.com

9. Data Retention and Security

We retain personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements

We implement appropriate security measures to protect your data, although no system is completely secure.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those third-party sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, please contact:

Email: info@violamonde.com
Address: 3065 Hira Street, 4th Floor, Suite 403, Ash Shati District, Jeddah 23513, Saudi Arabia

For the purposes of the Saudi Personal Data Protection Law, Viola Monde Boutique is the data controller of your personal information.