Shipping policy
At Viola Monde Boutique, we are committed to delivering your order with care, clarity, and efficiency. This Shipping Policy outlines how orders are processed, shipped, and delivered.
1. Shipping Destinations
We currently offer shipping to:
- Saudi Arabia – all cities and regions within the Kingdom
- GCC countries – including the United Arab Emirates, Kuwait, Bahrain, Oman, and Qatar
- Selected international destinations – where available at checkout
If shipping is not available to your location, this will be shown during checkout.
2. Order Processing
Orders are typically processed within 2 to 3 business days, excluding weekends and official public holidays in Saudi Arabia.
Once your order has been shipped, you will receive a shipping confirmation email with tracking details, where available.
3. Shipping Fees
Shipping charges are calculated per order and will be clearly displayed at checkout before payment is completed.
Shipping fees may vary depending on the delivery destination, shipping provider, and any applicable handling arrangements.
4. Estimated Delivery Times
Estimated delivery times are as follows:
- Saudi Arabia: 2–5 business days
- GCC countries: 4–7 business days
- International orders: 7–12 business days
Please note that delivery times are estimates only and may vary due to courier operations, customs procedures, public holidays, weather conditions, or other external factors.
5. Customs, Duties and Import Charges
For orders shipped outside Saudi Arabia, the customer is responsible for any customs duties, VAT, import taxes, or related charges required by the destination country.
These charges are not included in the product price or shipping fee and may be collected by the shipping carrier or customs authority upon delivery.
6. Shipping Address Accuracy
Please ensure that your shipping address, contact number, and delivery details are entered correctly at checkout.
Viola Monde Boutique is not responsible for delays, failed delivery attempts, or additional shipping costs resulting from incomplete or incorrect delivery information provided by the customer.
7. Failed Delivery or Returned Orders
If a delivery attempt fails due to customer unavailability, incorrect address details, refusal of delivery, or inability of the courier to complete the shipment, the order may be returned to us.
In such cases, any re-delivery or re-shipping charges may be the responsibility of the customer.
8. Delivery Issues or Support
If you experience an issue with your order delivery, including delay, damage, or non-receipt, please contact us within 7 days of the expected delivery date.
Email: info@violamonde.com
Address: 3065 Hira Street, 4th Floor, Suite 403, Ash Shati District, Jeddah 23513, Saudi Arabia
9. Legal Notice
This Shipping Policy is governed by the applicable laws and regulations of the Kingdom of Saudi Arabia, including relevant consumer protection and e-commerce regulations.