FAQ

Viola is not just a fashion brand—it is a reflection of bold femininity, soulful storytelling, and curated individuality. Each piece is a statement, selected or designed with the intention to resonate with women who embrace duality: power and grace, mystery and clarity.

Each Viola piece is personally handpicked during travels across the world—from hidden boutiques, emerging local designers, and fashion capitals like Italy and Spain. These are not mass-produced items; they are one-of-a-kind discoveries chosen for their artistry, uniqueness, and the story they tell. Alongside these global finds, Viola also offers an evolving in-house line—crafted with the same soulful intention, bringing to life designs that echo her creative vision.

Every style is offered in a limited quantity—often only one or a maximum of three pieces—ensuring exclusivity and individuality. Our selections are personally curated or designed with precision, reflecting Viola’s vision of timeless allure and unapologetic expression.

You may shop online through our official website, violamonde.com, or book a private boutique visit for an immersive, personalized experience. Select pieces are available exclusively at the boutique.

We rarely restock the same pieces. Once an item is gone, it's usually gone for good. Viola is about capturing the moment—each collection is a fleeting story, not a mass production.

Viola is proudly based in Jeddah, Saudi Arabia. Our boutique is available by appointment only to maintain the intimacy and exclusivity of the Viola experience.

Yes, we offer worldwide shipping. Delivery times and costs vary by destination and will be calculated at checkout.

For local orders within Saudi Arabia, delivery typically takes 2–5 business days. International shipping may take 5–10 business days depending on your location. You will receive tracking details once your order is shipped.

Yes. Viola offers digital gift cards in curated denominations, sent directly to your chosen recipient. It's the perfect gesture for someone who deserves a thoughtful and distinctive experience.

Absolutely. You may write a heartfelt message during checkout, which will be beautifully included with your digital Viola gift card.

Instantly and beautifully. Viola Gift Cards are delivered by email and can also be printed if you prefer a physical gesture.

Yes, our boutique is open by appointment only. You can book your visit online to explore the collection, discover styling suggestions, and enjoy a tailored fashion experience.

Our boutique, the Viola Experience, is nestled in the heart of Jeddah. You’ll find us at:
Viola Monde Boutique
3035 Hira Street, 4th Floor, Suite 403
Ash Shati District, Jeddah 23513
Visits are available by appointment only — book yours here.

Expect exclusivity, elegance, and discovery. Each visit is curated for you, with personalized recommendations, private styling, and insights into the story behind each piece.

At Viola, we are dedicated to delivering a refined shopping experience, and your satisfaction is deeply valued. Should you wish to request a return or exchange, kindly submit your request within 3 calendar days of receiving your order. For full details, please refer to our Refund & Exchange Policy.

For any inquiries or assistance, the Viola team is here to support you with care and attention. Please don’t hesitate to reach out via our Contact Viola page — we’re always delighted to connect.