Refund policy

At Viola, we are committed to delivering a refined and thoughtful shopping experience. If a return is required, this policy explains the conditions, process, and timelines applicable to eligible purchases made through violamonde.com.

This policy applies only to eligible clothing items purchased directly from our website.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be free from stains, odors, damage, or signs of wear
  • All original tags and packaging must be intact
  • A valid proof of purchase must be provided
  • The return request must be submitted within 7 calendar days of delivery

2. How to Request a Return

To request a return, please contact us at:

WhatsApp: +966 55 224 1115
Email: info@violamonde.com

If your return is approved, you will receive instructions on how to proceed with the return.

3. Return Shipping

Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping method, as Viola is not responsible for return shipments lost in transit.

4. Return Address

Viola Monde Boutique
3065 Hira Street
4th Floor, Suite 403
7580 Ash Shati District
23513 Jeddah, Saudi Arabia

5. Non-Returnable Items

The following items are final sale and are not eligible for return or refund:

  • Accessories, including scarves, bags, earrings, necklaces, rings, and similar items
  • Gift cards
  • Items marked as Sale

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with clear photos and your order details.

Once reviewed, we will provide an appropriate resolution, which may include a replacement, store credit, or refund, depending on the case.

7. Exchanges

We do not offer direct exchanges.

If you would like a different item, you may request a return for an eligible item (if applicable), and place a new order separately.

8. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and reflect the refund. If 15 business days have passed since your refund was approved and you have not received it, please contact us at info@violamonde.com.

9. Contact Us

For questions regarding returns or refunds, please contact:

Viola Customer Service
Email: info@violamonde.com
WhatsApp: +966 55 224 1115