Terms of service
Welcome to Viola. These Terms of Service govern your access to and use of our website and services, including purchases made through violamonde.com.
By using our website or placing an order, you agree to these Terms, as well as our Privacy Policy and Refund Policy.
1. Eligibility and Use
By using our website, you confirm that you are at least the age of majority in your country of residence, or that you are using the site under the supervision of a legal guardian.
You agree to provide accurate, complete, and current information when placing an order or creating an account.
You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
2. Products and Availability
We strive to display our products as accurately as possible. However, actual colors and appearance may vary depending on your device and screen settings.
All products are subject to availability. We reserve the right to modify, discontinue, or limit quantities of any product at any time.
3. Orders and Acceptance
Placing an order constitutes an offer to purchase. Orders are only confirmed once payment has been successfully processed and accepted by Viola.
We reserve the right to refuse or cancel any order, including in cases of:
- pricing errors
- suspected fraud
- product unavailability
If an order is canceled, we will notify you and issue a refund where applicable.
4. Pricing and Payments
All prices are listed in the applicable currency and may change without notice. Prices do not include shipping fees, taxes, or customs charges unless explicitly stated.
You agree to provide accurate payment information and authorize us to charge the applicable amount for your order.
5. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery timelines are estimates and may vary due to courier operations or external factors.
We remain responsible for assisting customers in case of delivery issues in accordance with applicable Saudi regulations.
6. Returns and Refunds
Returns and refunds are governed by our Returns Policy.
Please review this policy carefully before making a purchase.
7. Intellectual Property
All content on this website, including text, images, graphics, logos, and designs, is the property of Viola Monde Boutique and is protected under applicable Saudi intellectual property laws.
You may not reproduce, distribute, or use any content without prior written permission.
8. Prohibited Use
You agree not to use the website for any unlawful or harmful purpose, including:
- violating any applicable laws or regulations
- infringing intellectual property rights
- transmitting harmful or malicious code
- engaging in fraudulent or misleading activities
We reserve the right to suspend or terminate access if misuse is detected.
9. Third-Party Services
Our website may include links or integrations with third-party services. We are not responsible for the content, policies, or practices of third-party websites.
10. Disclaimer of Warranties
Our website and services are provided on an “as is” and “as available” basis.
We do not guarantee uninterrupted or error-free operation of the website.
11. Limitation of Liability
To the extent permitted by law, Viola shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Nothing in these Terms excludes rights granted under applicable consumer protection laws in Saudi Arabia.
12. Governing Law
These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia, including applicable e-commerce and consumer protection laws.
Any disputes shall be subject to the jurisdiction of the competent courts in Jeddah, Saudi Arabia.
13. Changes to Terms
We may update these Terms from time to time. Continued use of the website after updates constitutes acceptance of the revised Terms.
14. Contact Information
For questions regarding these Terms, please contact:
Email: info@violamonde.com
Phone / WhatsApp: +966 55 224 1115
Viola Monde Boutique
3065 Hira Street, 4th Floor, Suite 403
Ash Shati District, Jeddah 23513, Saudi Arabia
Commercial Registration No.: 4030555436
VAT Registration No.: 312217829100003